FAQ
Some answers to your questions!
SHOPPING INFORMATION
Delivery charges for orders placed through the Bani Mosaici Online Shop are calculated based on the destination, weight, dimensions, and quantity of the products ordered.
The exact delivery cost will be confirmed during checkout or before the order is dispatched.
Delivery times depend on the product availability, order size, customization, and delivery destination.
For products in stock, orders are generally dispatched within 3–5 business days. Custom-made or special-order products may require additional production time.
Once your order has been dispatched, you will receive delivery information and, where available, tracking details.
Once you place your order through the Bani Mosaici Online Shop, our team will review and confirm your order details.
- Order Confirmation – You will receive confirmation that your order has been received.
- Order Review – We check product availability, quantities, delivery details, and any customization requirements.
- Preparation – Your products are carefully prepared and securely packaged for delivery.
- Dispatch – Once your order is ready, it is handed over to our delivery partner.
- Delivery – Your order is delivered to the address provided during checkout. You will receive shipping or tracking information when available.
For custom or special orders, our team will contact you to confirm the details and estimated production time before proceeding.
Yes. Once your order is confirmed, you will receive an invoice for your purchase.
The invoice will include the order details, products purchased, quantities, prices, and applicable taxes. Depending on your order and payment method, the invoice may be provided by email or included with your order documentation.
If you require a specific invoice or billing information, please provide the necessary details when placing your order or contact our team.
PAYMENT INFORMATION
Payment is processed when you place your order through the Bani Mosaici Online Shop.
For online payments, your bank or payment provider may show the transaction as pending until the payment is fully authorized and processed.
For custom-made, large, or special orders, payment terms may vary. Our team will confirm the applicable payment requirements before processing the order.
If your order arrives damaged, defective, or different from what you ordered, please contact Bani Mosaici as soon as possible.
Please provide your order number, a description of the issue, and clear photos of the product and packaging. This will help us assess the problem quickly.
Our team will review your claim and, where applicable, arrange a replacement, repair, or other appropriate solution.
For damaged deliveries, please keep the original packaging until the issue has been resolved.
You may request to change or cancel your order before it has been processed or dispatched.
Please contact Bani Mosaici as soon as possible with your order number and the changes you would like to make.
Once an order has entered production, been customized, or dispatched, changes or cancellations may no longer be possible. Custom-made or personalized products may be subject to different cancellation conditions.
Our team will confirm whether your request can be accepted and advise you of any applicable costs or refund arrangements.
Package tracking allows you to follow the progress of your order after it has been shipped.
Once your order is dispatched, you may receive a tracking number and delivery information. You can use this information to check the current status of your shipment and, where available, its estimated delivery date.
If tracking information is not yet available, your order may still be being prepared or processed by the delivery service.
